E-commerce has developed rapidly in the past few years and, as the trend goes, it will continue to grow. Shopping online has become a significant part of our life. It has made our life easier; we can shop anywhere, anytime – as long as we are connected to the internet. As consumers, we expect to receive the purchased items within a short period of time, with most favorable delivery terms and great customer service. For e-commerce companies, logistics management is a big challenge. Products may get lost or damaged on the way before they arrive in the hands of the customers; Import duty and tax may be unexpectedly high that customers reject the shipments. And who should bear the shipping cost if the goods are to be returned to the supplier? Are there other cost effective ways than using pricy express courier service?